Order & Delivery

How can I track my order?

How will I know my order has been dispatched?

What is your standard order fulfilment time?

What if I no longer require the order?

What happens if my order arrives damaged?

What happens if my order doesn’t arrive?

How will I know that you have received my order?

Is your packaging discreet?

Returns & Refunds

How do I return a product that I don't need?

What is your returns policy?

How do I return an item to you?

Vaping Basics

What are the different vaping styles?

What is in e-liquid?

What is Propylene Glycol (PG)?

What is Vegetable Glycerine (VG)?

What is sub-ohm vaping?

How do I prime a new coil?

What is the difference between 'mouth to lung' and 'direct to lung' vaping?

Troubleshooting Devices

My vape battery isn’t working

My mod’s OLED screen says there’s no atomiser

I’m not getting any draw from my vaping device

I’m getting spitting and/or gurgling sounds when I vape

I’m getting e-liquid leaking through the airflow

I’m getting a dry hit / burnt taste when I vape

I’m not getting enough flavour from my e-liquid

E-Liquid Information

What e-liquid nicotine strength should I choose?

How should I store my e-liquids?

Can I mix different e-liquid flavors?

Are e-liquids safe to use?

Vape Hardware

What are vape mods and how do they work?

How do I maintain my vape?

What is an atomizer?

What are the different types of vape coils?

Product Safety

Is vaping safe?

What safety features should I look for in a vaping device?

What should I do if my vaping device overheats?

Laws & Regulations

Is vaping legal in my country?

What age do I have to be to buy vape products?

Are there travel restrictions for vapes?

What are the legal limits for nicotine in e-liquids?

Subscriptions & Rewards

How does your subscription service work?

Can I modify my subscription plan?

How can I cancel my subscription?

How do I earn and redeem reward points?

Vape Accessories

What are the essential vape accessories?

How do I choose the right vape tank?

How often should I change my vape coil?

Payment & Billing

What payment methods do you accept?

Why was my payment declined?

How can I get a refund?

Do you store my card details securely?

General FAQs

How do I contact customer service?

Do you offer a warranty on your products?

Where are your products made?

Do you offer any discounts or promotions?